At Elestraps, we stand by the quality of our products and want to ensure you have the best experience shopping with us. If you’re not completely satisfied, our hassle-free return and refund policy has you covered.
📅 Return Eligibility
We accept returns within 30 days of purchase. To be eligible:
- The item must be unused (original packaging is not required).
- Final sale and clearance items cannot be returned.
💰 Full Refunds, No Hidden Fees
We believe in complete transparency:
- Full refunds are issued for eligible returns.
- We also refund the original shipping costs—no hidden fees!
🔄 Want an Exchange Instead?
Prefer an exchange instead of a refund? No problem! Just let us know by emailing hello@elestraps.com.
📦 Easy Return Process
Returning an item is simple:
- Contact us at hello@elestraps.com before sending your item.
- Provide your order number as proof of purchase.
- We will send you a prepaid return shipping label—we cover all return costs.
🚫 Non-Returnable Items
The following items cannot be returned:
- Clearance & final sale items
❌ Received the Wrong or a Defective Item?
We sincerely apologize! If you received a damaged, defective, or incorrect item, please email us at hello@elestraps.com and we’ll make it right. We cover all return shipping costs for such cases.
⏳ Refund Processing Time
Once we receive your return, your refund will be processed within 1-2 business days. The amount will be credited back to your original payment method.
📩 Need Help?
If you have any questions about returns or refunds, reach out to us anytime:
📧 Email: hello@elestraps.com