At Ele Straps, we are committed to providing quality products and a clear, straightforward return process. Please review our return and refund policy below.
📅 Return Eligibility
We accept returns within 30 days of delivery. To be eligible:
- The item must be unused and in resalable condition.
- Final sale and clearance items are not eligible for return.
💰 Refunds
Refunds are handled as follows:
- Full refunds are issued for approved returns.
- Refunds are credited to the original payment method.
- Original shipping charges are refunded for eligible returns.
🔄 Exchanges
If you would like to request an exchange, please contact us before returning your item by emailing
[email protected].
📦 Return Process
To initiate a return:
- Contact us at [email protected] with your order number.
- Once approved, we will provide return instructions and a prepaid return shipping label.
- Items must be returned using the provided label.
🚫 Non-Returnable Items
The following items are not eligible for return:
- Clearance and final sale items
❌ Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at
[email protected].
We will assist you and cover return shipping costs for these cases.
⏳ Refund Processing Time
Once your return is received and inspected, refunds are processed within
1–2 business days. Depending on your payment provider, additional time may be required for the refund to appear.
📩 Contact Information
If you have any questions regarding returns or refunds, you can reach us at:
📧 Email:
[email protected]